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    category: operations

  • The Survey Request That Improved Our Team Communication
    Aug 23, 2022 Written by Jocelyne Morin-Nurse

    “It’s not that I mind filling out another survey, it’s more that we haven’t heard anything about the other one we just filled out.” The comment had no snarky tone or accusatory subtext. It was meant as a simple matter-of-fact comment on what I had just asked the team to do.

  • Conflict as a Tool for Healthy Team Growth
    Dec 16, 2021 Written by Jocelyne Morin-Nurse

    It’s 3 a.m. You’re wide awake. You’re having a conversation in your mind with a colleague, a boss, a client. Again. The same one. Seemingly on repeat for the past few days, weeks, or months even. Barring some intractable factors, it appears it’s time to transition that hard conversation from inner monologue to outer dialogue.

  • Making the Most of Assessments While Guarding Against Their Pitfalls
    Jul 6, 2021 Written by Jocelyne Morin-Nurse

    Most of us love a good personality assessment. They’re usually fun, can help us understand ourselves better and, at times, may even have implementable tips for us. But, there are unspoken pitfalls that we need to watch out for.

  • Legacy Code is Not Your Enemy - Why it's Crucial to Modernize Your Codebase
    Nov 24, 2020 Written by Cassandra Carothers

    Legacy code is everywhere, and it's here to stay. Anything that someone else has left behind is their legacy. After a while, what they left behind might not play nicely with new code. Several key issues can come from legacy codebases, ranging from alarming security vulnerabilities to frequent bugs and plummeting developer productivity.

  • Continuous Improvements - Good For Code. Good For Business.
    Nov 2, 2020 Written by Jocelyne Morin-Nurse

    Nintendo started out producing handmade playing cards. Netflix was selling and renting DVDs by mail. Starbucks used to only sell high-quality coffee beans and equipment (no brewed coffee or delicious handcrafted espresso drinks!).

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